Guide Walking in Your Shoes

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Start by slipping on the other person's shoes. In doing so, you will build understanding…and bridges. Acknowledge, to whatever degree possible, the reasons why a person may be behaving a certain way. Just today, I experienced a frustrating incident with my bank that had been dragging out for weeks. The tension was growing between us.

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Pamela was the person who was in a position to help me and I realized that distancing myself from her was not an effective strategy. My better judgment kicked in thankfully and I switched gears.

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I don't know how you deal with it every day. You're amazing. All because I tried on someone's shoes.


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Isn't it time you got that shoe horn ready and gave it a try? Feel the pinch. It just might bring you one step closer to more effective communication. Marion Grobb Finkelstein is a communication expert, author, and professional speaker. She works with individuals and organizations across Canada and beyond, helping them increase morale, confidence, and productivity by changing the way they communicate.

By Marion Grobb Finkelstein A number of years ago, one of my best friends shared with me a rather interesting question she'd been posed in a job interview.

Was ist Walking In Your Shoes? WIYS - Walk 1 - Hochsensibilität

So, there it is. With a few tweaks, kind words, empathic concern and a smile you will have that customer running back into your establishment bringing a few friends too to buy more, telling stories about how great your business is. Your customers will feel confident and pleased that their customer service experience is going to be more than just average.


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  6. Thank you for taking the time to read my post. If you have found the information is customer service important please share. Thanks for all these information.

    Case Study: Walk in Your Shoes

    Thank you TeamPlus India. I appreciate you taking time to review and respond.


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    Great article David, and fantastic analogy, an organisation really cannot meet customer expectations without first experiencing what they do in their journey! Customer Service David Beaumont March 12, About Latest Posts.

    Walking in your shoes - Hunters & Makers

    David Beaumont. Known for delivering outstanding customer support to clients, David Beaumont is a knowledge seeker and results driven visionary who builds relationships with clients and peers by aiding the end-user through training and development tasks. He has more than 15 years of experience in customer service, EDI and client support. You may notice strong or subtle changes in your awareness and in your life.

    I hope you will be gentle and open with yourself and allow the work you did to grow and empower you. If you would like to be part of my mailing list, please send your contact! Remember: "Just Walk It. Press Warenkorb U wilt onze 2dagse seminaris met Joseph Culp boeken?

    Walk in Our Shoes

    Druk op Warenkorb Vous voulez reserver votre place pour le workshop avec Joseph Culp? Do you wonder how to accessa direct experience of transformation and empowerment for yourself or your clients? Accessing the Knowing Field.