Our staff was able to make this happen. As bicycling in Austin is seen more and more as a normal, safe, healthy, inexpensive, and freeing way to get around, your support will help us get bicycles and bicycle skills to people who would not otherwise be able to partake of their many benefits. In closing, we are amazed at what we have been able to do this year and how far we have traveled together over the last 20 years. Many of our long-time volunteers remember the early days of riding in Austin, when it was likely you would recognize most people you passed who were also getting around by bike.
Today the streets are teeming with people riding, a beautiful sea of mostly strangers. In we signed a 99 year lease with the City for our Headquarters site. Donate today, and help us get more bicycles on the streets of Austin!
Thank you for believing in the transformational power of the bicycle. Website by ClickNathan. They have an extensive selection of high-quality bikes, clothing, accessories and gear. They are very knowledgeable about their product and the industry and their mechanics are the best in diagnosing and treating anything that may be ailing your bike. However, the aspect that I love the most about Landry's is that top customer service is their 1 priority and it shows. From my experience which is pretty extensive , the crew always goes above and beyond to deliver the product, information or services a customer needs.
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On top of it all, the Landry's crew is friendly, personable, and all-around nice people so it's always a pleasure to walk in there. Stopped in to get some tubes for the new tandem. Looked at helmets first and within minutes someone was asking if I needed assistance with selection and or sizing. What great customer service, and now I can ride again!
They make a big effort to be helpful to new riders. I've sent several friends to Landry's for their first road bikes, and they've come away happy. They also are heavily invested in the local cycling community, as sponsors for events like Hub on Wheels and for several local teams. Highly recommended.
Allison is equally as talented with the wrench and always went the extra mile in researching products, expediting my special orders, etc. They both always make me feel like I was your only customer. When my road bike was in desperate need of new cables, I took it into the shop expecting to leave it there for a couple days. After a friendly conversation, their mechanic rewired my bike on the spot and had me out the door in 15 minutes.
Win an Ignite Comp Mountain Bike thanks to Dungarvan Credit Union and Bob Troy & Co.
Landry's has great service and is willing to go the extra mile to help their customers. As we discussed the pros and cons of multiple hill-climbing setups, Ken smoothly and confidently guided me, but let me make the final decision. Ken also followed up with a great article on bike frames, and left the door open for any issues I may have with the bike.
Ken was another major reason I bought my bike from your shop. Absolutely amazing and fast. Responsive and very comfortable. Want to thank Aaron and Pat for their expertise and professionalism. The fitting session was key. Thanks for everything. Not only did Andy help me decide on a Specialized Roubaix for me and a Trek Carbon for my wife, but Jeff in the Service Dept has kept me on the road since we bought the bikes 4 years ago. They have never tried to oversell me on maintenance and service and are always there to repair my bike the same day. Clearly, the best bike shop in Eastern MA.
Especially our son who just had his bike tuned up and a kickstand installed! I prefer local stores and will continue to patronize your store and pass along a recommendation to my friends. I also like that I can order sized items from the web, like gloves or shirts, and am able to return them to the local store no shipping for another size if it doesn't fit. Your people were all pleasant, looked me in the eye, were not distracted by the high level of activity in the store while still ensuring that all customers were being helped and not waiting.
They smiled and seemed to enjoy their work and that followed all the way out to the parking lot to ensure my new purchase was loaded properly and I was completely satisfied. I have not seen this level of service in many years. I visited your store on Tuesday and spoke to Maria about renting a bike from your store for an upcoming race. I feel that her experience as a triathlete is a helpful attribute to the store as most employees at area stores that I have visited are strictly cyclists and have little experience in regards to triathlons.
I really enjoyed my experience in your store, and will certainly visit your stores for all of my cycling needs. Sincerely, M E. April, - From one of our Apex customers:. I wanted to write you about the awesome experience I have had in working with your staff! In October of 09 I went to your Apex store to investigate purchasing a new road bike. I was new to cycling and had been riding a hybrid and killing myself on road rides to keep up. I was introduced to Chris who now manages the Raleigh store. From the first meeting, Chris put me at ease and worked to educate me without being arrogant or impatient regarding my minimal knowledge a nice departure from what I had experienced at other local bike shops.
We landed on the Specialized Roubaix as the best bike for me based on what I wanted to accomplish in my riding. Chris worked to order the bike and while we waited on its arrival, ensured I had all the other necessary equipment in place to support me.
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Unfortunately, before the bike arrived, Chris moved to the Raleigh store. However, the new manager Lee stepped right in and ensured I was fitted correctly and again made sure I was equipped to hit the road. It was a great experience and both of these people represented your business very well!
In addition, the mechanic Steve, offered classes in the winter that proved to be very helpful and informative I would recommend these classes to all your customers!
Since purchasing my bike and other accessories, I have gone back for additional items, like a new hitch hauler and each time the care and professionalism I was greeted with, reflects great credit upon your stores and the folks you have hired to represent you. I am a customer for life! December, - From a customer at our Raleigh store:.
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I know that it's sometimes hard to come across compliments, so I wanted to pass mine along. From the moment we walked in, we were greeted warmly and approached to see if we needed any help. We felt like he gave us very honest answers and we didn't have to worry about him trying to take advantage of our small amount of knowledge. Once we chose the bikes that we liked, we were walked through the rest of the process thoroughly as well--what other gear is needed and the 5X warranty. We chose to get the 5X for both of our bikes. I couldn't have imagined a better experience to buy our first bikes.
We will definitely be lifetime Bicycle Chain customers and tell everyone we know. Thank you so much for all of the help! It's great to be able to encounter great customer service still!!
December, - From an Apex Customer:. I just wanted to take a minute to compliment the staff I have interacted with at the Apex location. They have ALL been enthusiastic about greeting me when I enter the store, Steve has been exceptional in his attention to my bike '07 Stumpjumper Pro , and listening to my input. I have only been into mountain biking for a year, and have previously taken the Craigslist approach because I was not sure that this hobby was for me. Until that time, I can guarantee that all peripherals, parts, and service will be sourced from this location. I thoroughly enjoy going in, and appreciate the input, advice, opinions that I have received from the staff.
Successful companies will state every time that their people are their most important assets, I can say for sure that is the case here. Thanks for providing such a positive retail experience. Car Racks. Gift Cards. Thanks, Tom Feb. May - From a Raleigh customer:. I recently bought a Santa Cruz c from your shop. I'll have to say I love the bike and the attention to service and satisfaction I experienced at The Bicycle Chain!
I live in Wilmington NC and drove to Raleigh to purchase this bike. Chris offered to have the bike I wanted brought from another store for my convenience. After a quick test ride, I left with my new bike with it set up perfectly for me and some new grips and pedals. They aim to please.
Looks like I've found another awesome bike shop and will be recommending The Bicycle Chain to friends and family. I just want to take a moment to give thanks to the Saturday staff in Durham for top notch sales experience in purchasing my new Synapse. I've had a couple other Cannondale bikes in my time, and wanted to trade up to a new ride.
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