Manual Exceptional Care for Your Valued Client

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Then get out, go to work and serve the customer! Customer service is just a day in, day out ongoing, never ending, unremitting, persevering, compassionate, type of activity.


Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions.

Here is a simple but powerful rule: always give people more than what they expect to get. Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. Understand the factors that drive this customer revolution.

Mission Statement

The longer you wait, the harder it is to produce outstanding customer service. Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them. Edwards Deming.

Why is customer service so important?

Your best customers leave quite an impression. Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.

Interview Answer

Accompaniment on vacations or trips. Hospital or nursing home aide services.

It pained us to think how lonely he must have been, but there was nothing we could do. Thank you again, also for putting my Aunt's mind at ease by augmenting the loving care she gave Grandpa. Valued Client.

10 Reasons Why Good Customer Service Is Your Most Important Metric

We never knew what a blessing was in store for us when we brought her home. My Mom tried the rest home style but that didn't workout after 2 days. I called Assisting Aging Parents and for the remaining time of her life they became an addition to the family. I can say that I have made some good friends from this relationship and my Mom was thrilled to be able to stay home. My mother would have probably only lasted six months instead of the three years that she had.

The Art of Customer Loyalty

The cleaning, cooking, and running to doctors appointments were handled. Grumpy customer service can leave a bad impression, and can damage the reputation of the business. It is not enough to simply answer questions correctly and fill customer orders. Personality and attitude matter a lot. Answer this type of question by explaining that exceptional customer service requires going the extra mile.

Emphasize the importance of having a big smile, being enthusiastic, being a good team member, and having an upbeat personality when answering the phone or speaking with customers in person. Add that you strive to make each and every customer feel valued and important, which also keeps them coming back.

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Employers know from experience that friendliness only goes so far when building customer loyalty. Exceptional customer service also includes prompt action, helpful information, listening without interrupting, remaining calm when the customer is upset, striving to please, and creatively solving problems to ensure that the customer is happy, or at least satisfied enough to speak positively about the business and the customer service staff. Emphasize your passion for providing responsive customer service and doing the best job possible whenever you are assisting customers according to company policies, such as adhering to return and exchange policies.

Most likely you will be asked in a customer service interview question related to how you go about meeting your definition of exceptional guest services. Answering this question affords you an opportunity to demonstrate that you know how to deliver exceptional customer service as evidenced by examples you provide.