Manual TQM: Introduction to and Overview of Total Quality Management

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Total Quality Management 2.

What Is the Total Quality Management (TQM) Approach?

It is the application of quantitative methods and human resources to improve all the processes within an organization and exceeds customer needs now and in future. This involves the continuous improvement of organizational processes, resulting in high quality products and services. TQM six basic Concepts1. Focus on customers3. Quality at all levels of the work force. Treating suppliers as partners6. Establish performance measures for the processes. Shewhart:- W. He developed control chart theory with control limits, assignable and chance causes of variation, and rational subgroups, he authored Economic Control of Quality of Manufactured Product, which is regarded as a complete and though work of the basic principles of quality control.

He is credited with providing the foundation for the Japanese quality miracle and resurgence as an economic power.


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Deming is the best known quality expert in the world. His 14 points provide a theory for management to improve quality, productivity, and competitive position 7. Juran:- He worked at Western Electric from There he was exposed to the concepts of Shewhart.

Total Quality Management principles

Juran traveled to Japan in to teach quality management. He emphasized the necessity for management at all levels to be committed to the quality effort with hands on involvement. He recommended project improvements based on return on investment to achieve breakthrough results. The Juran Trilogy for managing quality is carried out by three interrelated processes of planning, control, and improvement.

Feiganbaum:- He argues that total quality control is necessary to achieve productivity, market penetration, and competitive advantage. In order to know how well an organization is performing, data on performance measures are necessary.


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TQM requires that an organization continually collect and analyze data in order to improve decision making accuracy, achieve consensus, and allow prediction based on past history. During times of organizational change, as well as part of day-to-day operation, effective communications plays a large part in maintaining morale and in motivating employees at all levels. Communications involve strategies, method, and timeliness. These elements are considered so essential to TQM that many organizations define them, in some format, as a set of core values and principles on which the organization is to operate.

The methods for implementing this approach come from the teachings of such quality leaders as Philip B. Crosby , W. Edwards Deming , Armand V. Feigenbaum , Kaoru Ishikawa , and Joseph M. Case study. The TQM resources below grant access to a wealth of knowledge that can help foster the development of any organization.

Important Principles of Total Quality Management (TQM)

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Five Principles of Total Quality Management (TQM)

Total Quality Management Related Topics. Total Quality Management TQM Primary Elements Total quality management, or TQM, can be summarized as a management system for a customer-focused organization that involves all employees in continual improvement. This saves the organization the time that is needed to correct poor work and failed product and service implementations such as warranty repairs.

Total Quality Management can be set up separately for an organization as well as for a set of standards that must be followed- for instance the International Organization for Standardization ISO in the ISO series. Total Quality Management has a number of basic principles which can be converted to the figure below. Whatever efforts are made with respect to training employees or improving processes, only customers determine, for example through evaluation or satisfaction measurement, whether your efforts have contributed to the continuous improvement of product quality and services. Employee involvement in the development of products or services of an organization largely determines the quality of these products or services.

1. Introduction

Ensure that you have created a culture in which employees feel they are involved with the organization and its products and services. Process thinking and process handling are a fundamental part of total quality management. Processes are the guiding principle and people support these processes based on basis objectives that are linked to the mission, vision and strategy. Following principle Process centred, it is important to have an integrated organization system that can be modelled for example ISO or a company quality system for the understanding and handling of the quality of the products or services of an organization.

A strategic plan must embrace the integration and quality development and the development or services of an organization. Decision-making within the organization must only be based on facts and not on opinions emotions and personal interests. Data should support this decision-making process.

A communication strategy must be formulated in such a way that it is in line with the mission, vision and objectives of the organization. This strategy comprises the stakeholders, the level within the organization, the communications channels, the measurability of effectiveness, timeliness, etc. By using the right measuring tools and innovative and creative thinking, continuous improvement proposals will be initiated and implemented so that the organization can develop into a higher level of quality.