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This quantitative insight helped shape our final recommendations, and was enhanced by qualitative feedback gathered through the questionnaires filled out by users.


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We also used this opportunity to define a Net Promoter Score for the RCN, providing stakeholders from across the organisation with an immediate, high-level overview of member feeling towards the redesign which, incidentally, was extremely positive. Following analysis of the raw data, our consultants presented the RCN with a series of recommendations to help them refine and enhance the platform as it entered the next stage of beta development. Armed with this expert guidance, based on real-world feedback, they could be sure that user needs would be fully embedded into the platform, helping increase confidence in the quality of the finished product.

By taking our lab to members directly, we were able to get them involved in the project at the earliest possible stage. Testing your digital products with real and representative users is one of the simplest, most powerful ways to validate design decisions early on - safeguarding performance while saving you valuable development time and cost.

Guerrilla Nursing

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RCN Usability Testing | Clients and Case Studies

What We Do. Menu Search. Supporting the Royal College of Nursing's digital transformation plans with insight from guerrilla usability testing sessions. So if you need feedback, fast, get in touch today - and just watch us go. It was an absolute pleasure to work with you.

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The Putney School — MLK Day Guerrilla Sing

Overview A humorous presentation of behavioral advice for medical workers, primarily entry level hospital nurses. Techniques for preserving the nurse's sanity while optimizing patient care are presented in sample conversations and situations.